Refund Policy

At Giftraz, we strive to provide our customers with high-quality digital products, accounts, subscriptions, and tools at affordable prices. To ensure transparency, we have outlined our refund and replacement policy below. By purchasing from Giftraz, you agree to the following terms:

1. General Refund Policy

• All sales on Giftraz are final, as we deal with digital goods that cannot be “returned” once delivered.

• We do not offer refunds for products once they have been delivered successfully.

• Customers are responsible for reviewing product details carefully before making a purchase.

2. Crypto Payment Policy

• Payments made via cryptocurrency are strictly non-refundable.

• Due to the nature of blockchain transactions (irreversible once processed), we cannot reverse, cancel, or refund any crypto payments.

• Please ensure that you double-check your order details and wallet address before completing a crypto payment.

3. Product Verification and Responsibility

• Upon receiving your product (account, subscription, or tool), it is the customer’s responsibility to check and verify functionality immediately.

• If you experience any issues such as login errors, invalid credentials, or non-working tools, you must report the issue within 24 hours of delivery.

• Claims made after this period may not be eligible for replacement.

4. Replacements

• In case of a faulty or non-working product, we will provide a replacement free of charge.

• A replacement is only provided if:

  1. The issue is reported within the allowed time frame.

  2. The problem is verified by our support team.

• Replacements are limited to the same product purchased and cannot be exchanged for another product or service.

5. Exceptions

Refunds may only be considered in rare cases, such as:

• If the purchased product cannot be delivered at all.

• If a valid replacement is not available within a reasonable time frame.

In such cases, our team will review the situation and may issue a refund through the original payment method (excluding crypto).

6. Customer Agreement

By purchasing from Giftraz, you acknowledge and agree that:

• You have read and understood this Refund Policy.

• You are aware that crypto payments are strictly non-refundable.

• Your only remedy for defective or faulty products is a replacement, not a refund.

✅ Our goal is to provide you with the best possible service and support. If you face any issue, please reach out to our support team — we’re here to help ensure that you receive the product you paid for.